For telehealth teams
Cost and cover are why people do not book.
5–30%
of appointments are missed, and practice leaders name copay cost and insurance limits among the reasons patients give most often.
MGMA patient no-show research, 2025
Example workflow
What actually happens when someone asks.
Grounded in knowledge you approved, holding on to what the person told you, ending in a next step you control.
See how a client question becomes action.
Plandora answers from approved knowledge, recognises intent, and prepares the next useful step.
Client asks
Telehealth example
Example workflow
ListeningWaiting for the question
Ways to use it
The moments that decide it.
Every one of these runs on your own language, your own sources, and the limits you set.
Confirm they are eligible in a minute
Age, location, and service criteria checked before anyone starts filling in a form.
Say what the visit will cost
Accepted plans, out-of-pocket cost, and what each appointment includes, from your published information.
Show how the care actually works
How appointments run, what to prepare, and when to expect a reply.
Route the urgent ones immediately
Urgent and emergency questions go to a person straight away, with no attempt at an answer.
Customer conversations
A question left waitingis a decision made elsewhere.
Answer in your own words, hold on to what you learn, and hand over to a person the moment it matters. Nobody has to explain themselves twice.
Fewer empty slots
Someone who already knows what a visit costs and what their plan covers is far more likely to keep it.
Intake already done
What they need, where they are, and what they are covered for arrives attached to the booking.
Clinicians see patients, not admin
Eligibility and pricing are handled up front. Anything clinical goes straight to a clinician.
Enterprise solution
Need governance, integration, or custom scale?
Organization ownershipCustom limitsGuided implementationWorkflow validation