For skincare teams
11.2%
of online skincare orders are returned. The decision that caused it was made weeks earlier, by someone staring at a product page who was not sure.
Beauty and cosmetics return benchmarks, 2026Example workflow
Grounded in knowledge you approved, holding on to what the person told you, ending in a next step you control.
Plandora answers from approved knowledge, recognises intent, and prepares the next useful step.
Client asks
Example workflow
ListeningWaiting for the question
Ways to use it
Every one of these runs on your own language, your own sources, and the limits you set.
Explain what an ingredient does, who it suits, and how to use it, in the words your team already approved.
Show what goes on first, what can be layered, and what needs a night in between.
Compare options against the skin, budget, and routine someone actually described.
Bring back what worked and turn a re-order or subscription into a single step.
Answer in your own words, hold on to what you learn, and hand over to a person the moment it matters. Nobody has to explain themselves twice.
A shopper who gets the ingredient answer buys the right product the first time, instead of guessing and sending it back.
Sensitive skin, the evening routine, what they already own. Remembered through the conversation and carried into the next one.
Routine questions are answered instantly. Anything that sounds medical goes straight to a person.
Enterprise solution
