1. Scope and roles
This policy describes how TBA.LABS PTE LTD (Plandora, we, us) handles personal information when people visit our websites, create an account, use a Digital Mind, manage an audience, configure an automation, or connect another service.
A business that deploys a Digital Mind or imports audience data may control why and how that information is used. In those situations, the business is responsible for its instructions and notices, while Plandora processes information to provide the service.
2. Information we collect
The information we handle depends on how the platform is configured and used.
- Account and organization details, including names, email addresses, roles, workspace settings, and billing-related records.
- Knowledge and content supplied to a Digital Mind, such as documents, links, instructions, approved answers, and other materials.
- Conversation and audience information, including messages, contact details, intent signals, tags, notes, and interaction history.
- Automation and connector information, including workflow rules, execution records, connected account identifiers, and data selected for synchronization.
- Device, diagnostic, and usage information needed to secure, operate, and improve the service.
- Sales and support information submitted through forms, demonstrations, or correspondence.
3. How we use information
We use information to provide and operate Plandora, including to:
- create grounded Digital Mind responses and maintain workspace context;
- surface audience profiles, intent, and interaction history to authorized users;
- run configured automations and synchronize selected data with connected services;
- authenticate users, prevent abuse, monitor reliability, and provide support;
- understand product usage and improve the platform; and
- communicate about accounts, requested demonstrations, service changes, and relevant product updates.
4. AI processing and human oversight
Digital Minds use AI systems to interpret supplied knowledge and generate responses. AI output can be incomplete or inaccurate. Workspace owners should review important configurations and use appropriate human oversight before relying on output for consequential decisions.
Organization owners control the knowledge, instructions, permissions, and enabled workflows in their workspace. Authorized organization members may be able to review conversations and audience records according to their assigned access.
5. Messaging, leads, and consent
Customers are responsible for having an appropriate legal basis and any required consent before collecting lead data, sending messages, or using an automation to contact a person. Plandora provides tools for configured workflows; it does not determine whether a particular outreach is lawful or appropriate.
6. Service providers and connected services
We may share information with vendors that help us host, secure, analyze, communicate, and support the service, subject to contractual protections. When a customer connects a third-party service, selected information may be sent to or received from that service under the customer’s direction.
Third-party services have their own privacy practices. Customers should review those practices before enabling a connector.
7. Retention and security
We retain information for as long as reasonably necessary to provide the service, meet contractual commitments, resolve disputes, protect the platform, and comply with applicable law. Retention can vary by data type, workspace configuration, and legal requirement.
We use administrative, technical, and organizational safeguards designed to protect information. No online system can guarantee absolute security.
8. Choices and rights
Depending on where a person lives, they may have rights to access, correct, delete, restrict, or object to certain processing, or to receive a portable copy of information. Requests about information controlled by a Plandora customer should first be directed to that customer. We will support customers in responding where required.
9. Children
Plandora is intended for business use and is not directed to children. Customers must not knowingly use the service to collect children’s personal information without all permissions required by applicable law.
10. Updates and contact
We may update this policy as the platform and applicable requirements evolve. We will publish the updated version and provide additional notice when appropriate.
Questions and privacy requests can be sent to privacy@plandora.com or TBA.LABS PTE LTD, 109 North Bridge Road, #07-22, Singapore 179097.