Malaysia passport renewal: online or counter (Updated for 2025)

Quick Answer

Most Malaysians can renew their passport online nationwide via MyOnline Passport. Since 1 June 2023, the Kajang, Kelana Jaya and Wangsa Maju offices require online applications for ages 13-59; other offices still accept counter renewals.

Walk-in/counter services remain available for first-timers, children <=12, seniors >=60, OKU, Hajj pilgrims with a Tabung Haji offer letter, and students <=21 with degree offers abroad. Some offices also permit guardians of children <=12 to use counter services. JIM notes card/debit only (no cash) at counters or online.

Key Facts

• Online renewal is available nationwide via MyOnline Passport
• Three offices (Kajang, Kelana Jaya, Wangsa Maju) mandate online applications for ages 13-59 since 1 June 2023
• Other offices continue accepting counter renewals
• Counter services available for: first-timers, children <=12, seniors >=60, OKU, Hajj pilgrims with Tabung Haji offer letters, students <=21 with degree offers abroad, and some guardians of children <=12
• Payment method: card/debit only (no cash)
• Processing times and fees not specified

Step-by-Step

• Step 1: Confirm eligibility for online renewal
• Step 2: Visit the MyOnline Passport portal (https://imigresen-online.imi.gov.my/eservices/myPasport)
• Step 3: Follow on-screen instructions to complete application
• Step 4: Pay fees by card/debit

Common Variations / Edge Cases

• First-time applicants: use walk-in/counter services
• Children <=12: walk-in/counter; some offices permit guardians
• Seniors >=60: walk-in/counter
• OKU: walk-in/counter
• Hajj pilgrims with Tabung Haji offer letter: walk-in/counter
• Students <=21 with degree offers abroad: walk-in/counter
• Ages 13-59 near Kajang, Kelana Jaya, or Wangsa Maju: required to apply online

Online vs Counter: Which Suits You?

At a glance

• Online renewal (MyOnline Passport): Best for most Malaysians; required for 13-59 at three offices. Nationwide access; quick to start. Caveat: processing specifics not detailed.
• Walk-in/counter services: Best for first-timers, <=12, >=60, OKU, Hajj (TH letter), students <=21 (degree offers); some guardians. In-person assistance. Caveat: office availability varies; card/debit payment only.

FAQs

Can I renew my Malaysian passport online?

Yes. You can renew online nationwide via MyOnline Passport.

Which offices require online renewal only for ages 13-59?

Kajang, Kelana Jaya and Wangsa Maju (since 1 June 2023).

Who can still use walk-in/counter services?

First-timers, children <=12, seniors >=60, OKU, Hajj pilgrims with a Tabung Haji offer letter, and students <=21 with degree offers abroad; some offices also allow guardians of <=12s.

Do I need to pay in cash at the counter?

No. Payment is by card/debit only at counters or online.

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