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Malaysia passport renewal: online or counter (Updated for 2025)
October 12, 2025
Kit Neoh
Quick Answer
Most Malaysians can renew their passport online nationwide via MyOnline Passport. Since 1 June 2023, the Kajang, Kelana Jaya and Wangsa Maju offices require online applications for ages 13–59; other offices still accept counter renewals. Walk‑in/counter services are allowed for first‑timers, kids ≤12, seniors ≥60, OKU, Hajj pilgrims with a Tabung Haji offer letter, and students ≤21 with degree offers abroad (some offices also allow guardians of ≤12). JIM notes card/debit only (no cash) at counters or online.
Key Facts
You can renew online nationwide via MyOnline Passport.
Kajang, Kelana Jaya and Wangsa Maju offices require online applications for ages 13–59 starting 1 June 2023; other offices still accept counter renewals.
Walk‑in/counter services: first‑timers, children ≤12, seniors ≥60, OKU, Hajj pilgrims with Tabung Haji offer letter, students ≤21 with degree offers abroad; some offices also allow guardians of ≤12s.
JIM’s official site still describes kaunter (counter) processing.
Payment method at counters or online: card/debit only (no cash), per JIM.
Processing times: Not specified unfortunately.
Fees: Not specified unfortunately.
Step-by-Step
Confirm you’re eligible for online renewal (most Malaysians are; see exception list above).
Go to the MyOnline Passport portal and start your renewal.
Follow the on‑screen instructions to complete the application.
Pay the fee by card/debit (no cash)
Common Variations / Edge Cases
First‑time applicants: use walk‑in/counter services.
Children ≤12: walk‑in/counter; some offices allow guardians to use the counter too.
Seniors ≥60: walk‑in/counter.
OKU: walk‑in/counter.
Hajj pilgrims with Tabung Haji offer letter: walk‑in/counter.
Students ≤21 with degree offers abroad: walk‑in/counter.
If you’re 13–59 and near Kajang, Kelana Jaya or Wangsa Maju, you’re required to apply online.
Online vs Counter: Which suits you?
Option | Best for | Key benefit | Caveat |
|---|---|---|---|
Online renewal (MyOnline Passport) | Most Malaysians; required for 13–59 at Kajang/Kelana Jaya/Wangsa Maju | Nationwide access; quick to start | Processing specifics: Not specified in the original article. |
Walk‑in/counter services | First‑timers, ≤12, ≥60, OKU, Hajj (TH letter), students ≤21 (degree offers); some guardians | In‑person assistance | Office availability varies; payment is card/debit only |
FAQs
Can I renew my Malaysian passport online?
Yes. You can renew online nationwide via MyOnline Passport.
Which offices require online renewal only for ages 13–59?
Kajang, Kelana Jaya and Wangsa Maju (since 1 June 2023).
Who can still use walk‑in/counter services?
First‑timers, children ≤12, seniors ≥60, OKU, Hajj pilgrims with a Tabung Haji offer letter, and students ≤21 with degree offers abroad; some offices also allow guardians of ≤12s.
Do I need to pay in cash at the counter?
No. Payment is by card/debit only at counters or online.
References
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